Question 1

What customizations do your machines offer for beverages?

Accepted Answer

Our machines provide over 20 unique selections that suit every palette, from strong to mild, sweet to aromatic, full foam to minimal. You can change beverage options at any time or we can change them by the season, at no additional cost to you.

Question 2

Can your machines pour different sizes of cups?

Accepted Answer

Our systems can accommodate every size from espresso demi-tasse cups to carafes of fresh brewed coffee.

Question 3

Can your machines track usage?

Accepted Answer

Our systems provide full account management capabilities. We can accurately monitor every beverage that is served for invoicing and on-time product replacement.

Question 4

How are the hot chocolates & vanilla beverages made?

Accepted Answer

Our chocolate and vanilla granulates create the finest in hot chocolates and vanilla beverages. Made with granulated skim milk, 100% dairy, the products are heated and whipped separately, then blended together into an aromatic and delicious drink.

Question 5

Are there any upfront costs or commitments?

Accepted Answer

There is no cost to our clients for machine delivery, installation, first plumbing installation, basic supplies, and ongoing servicing and normal maintenance. We bill only after you have used our coffee services and only the actual number of cups your team has consumed. Our pricing model is on a “per-cup” basis with the differences in beverage prices principally due to ingredient costs. The advantage of a per-cup charge model is that you only pay for the beverages you consumed.

Question 6

Do the machines come with cups?

Accepted Answer

The machines can dispense directly into coffee mugs and we strongly encourage this both for environmental/sustainability concerns and flavour as the wax coating in paper cups can melt into the beverage. We will also provide paper cups if requested.

Question 7

Do the machines need water?

Accepted Answer

Filtered water is a critical component of a good, flavourful cup of coffee. Our machines can operate with autonomous water tanks but we strongly prefer arranging a direct water line connection with an inline filter. We handle the labor, supplies, and cost of this for the installation of each machine as well as periodic filter replacement.

Question 8

What size of workplaces do you typically service?

Accepted Answer

We have dispensing units that suit every consumption and placement need! We can provide vendor invoicing programs – stand or countertop models – from 20 to 300 cups a day.

Question 9

How do you know when to refill the machine?

Accepted Answer

Our Systems provide full account management capabilities – we can accurately monitor every beverage that is served for invoicing and on-time product replacement.

Question 10

What if I change my mind in the future?

Accepted Answer

You can cancel at any time. No contracts or cancellation fees!

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